"The unemployment rate is just over 35.5% in South Africa and the rate at which call centre staff leave their jobs is just as high. This is due to being performance managed out off business within 3 weeks of being at the company.
The lack of skills, industry related knowledge, language barrier and lack of cultural affinity is the result of the above.
Our staff have over a decade of national and international experience in Training and placement in the BPO space. We have Facilitators that are SMEs due to being merged within the industry for almost 2 decades and this ensures that expertise is available and we have industry relevant skills that are measurable and can help in honing on relevant market related skills for the agent while improving productivity, performance and morale.
From a business perspective the rate of attrition within contact centres are very high due to either lack of skills set or gaps in industry knowledge. Wallstreet provides the relevant training as we believe that performance via People is the key.
Our training and highly developed talent pool ensures that you receive a high rate of return."
“Performance via People“
+27 62 787 6266